Why it is important to choose a host with 24/7 REAL technical support

"Hi my website is down. Ok sir, if you could please give me a contact number we will have someone get back to you on Monday".

Have you ever run into this problem where the 24/7 customer service desk is nothing but a human voice mail. A lot of IT companies claim to have 24 hour technical support but these companies in fact only have two two members manning the phones collecting and documenting IT problems and hand balling them to the technical department that only works Monday to Friday during business hours.

In Australia, a lot of web hosting and website design firms beg customers to choose them for their services since they are 'local' and that you cannot trust over seas services. The reality is that if something goes wrong outside working hours, the support is non existent.

Over seas companies in the US have millions of customers due to the larger population and hence the better technology and service with the ability to really provide 24/7 technical support. If something does go wrong a quick email at any time around the clock really does result in quick prompt action regardless of what type of support request you have made. There are no 'escalated to higher support' excuses. There are trained and skilled staff are there round the clock.

Its your choice but once you go through the horrible downtime with a 'local' company that 'claims' to have 24/7 support. All you'll find is nothing but a human voice mail on the weekend and you'll have to wait until Monday morning before someone is ready to action your support request.